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Auto Service Refund Policy

  1. Right to Refund
    In accordance with Quebec law, a refund for services is only possible if the work was performed improperly or was not agreed upon with the client in advance.

  2. Grounds for Refund or Compensation
    A refund is possible in the following cases:

    • Mistakes or defects in the completed work that were not agreed upon with the client beforehand.

    • The service was provided in a manner not in line with the order (e.g., using unapproved parts or unauthorized modifications to the work).

    • Violation of the agreed-upon service deadlines, unless there was prior agreement on the revised timeline.

  3. Refund Process
    To request a refund, the client must:

    • Contact the auto service within 14 days of the service completion.

    • Provide proof of payment (receipt, invoice, or bank statement).

    • Notify the auto service of any defects or errors in the completed work.

  4. Exclusions from the Refund Policy
    Refunds are not available in the following cases:

    • The client agreed to changes during the work process (e.g., changes in the scope or terms of the repair).

    • Services were provided correctly and met technical standards, even if the client is not satisfied with the outcome.

    • Refunds are not provided for parts installed during the repair if they were pre-approved and used according to the agreement.

  5. Work Warranty
    All services performed at our auto service are accompanied by a warranty. If defects are found related to our work or the parts used, the client can return within the warranty period for free correction of the issue.

  6. Refund for Parts
    Parts purchased and used during the repair process are not refundable or exchangeable if they have been installed in the client's vehicle and do not have manufacturing defects.

  7. Service Agreement
    We always inform our clients about the cost of services and the timeline for completing work before starting repairs. A refund is possible only if the services were provided in violation of the agreed-upon terms.

  8. Refund Decision
    All refund requests will be reviewed by our customer service manager. In case of disagreements, the refund decision will be made in accordance with Quebec law and the internal standards of the auto service.

  9. Right to Cancel Services
    The client has the right to cancel the service at any stage, before the start or after partial work has been completed. However, if the work is canceled after the repair process has begun, a partial refund may be issued depending on the amount of work already completed.

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